At Wakakuu, we are not satisfied unless our customers are also satisfied. When you shop at the Wakakuu Online Store, you always have 14 days right of withdrawal. The withdrawal period begins on the day you receive your goods. Returned goods must be unused and in the original packaging and any tags or labels must be attached. If this is not the case, a value reduction of up to 100% of the value of the product will be deducted upon repayment. Your return documents: a return form and a return address label are enclosed with your delivery.
For returns and exchanges, Wakakuu's own shipping instructions should always be used. Wakakuu charges a cost of 95 NOK for return shipping. If you have questions about exchanges and returns, contact customer services via email@example.com or via the chat in our web shop.
Returns & Exchange Policy
Go to www.wakakuu.com/returnform to get a return address label. Please enter your order number and specify what you wish to return. Once we have received your information, we will send a return address label to you by email within 1-2 business days. Fill in all the information on the return form and put it together with the goods you wish to return. Pack the goods the same way you received them. Print the return shipping slip and attach it to the outside of the package. Submit the shipment to a Postnord office. A return fee of 95 NOK will be charged if you choose to return an item without exchanging.
In the case of exchanges, a new order must be placed for the desired product. Enter the new order number in the return form. You will be credited for the first purchase as soon as we processed your return. If you have used a discount code at the first purchase, this discount will be transferred to your new order when we handle your return. For questions, contact customer service via firstname.lastname@example.org or via the chat in our web shop.
Refunds/Depreciation on returns
Refunds are made after the goods have been returned and received in their original condition. When returning products that are not in their original condition, a value of up to 100% of the original cost of the product may be deducted. The amount of the item is usually returned to the customer's account within about 5-10 business days. Any shipping charges will be deducted from the cost of the item.