Wakakuu sends all orders with PostNord. Normal delivery takes place within 1-3 business days. At peak periods and when we have a high order intake, delivery may take a few days extra. Wakakuu is responsible for the transport risk, i.e. the risk of the goods being damaged or disposed of during transportation from our warehouse to you. You stand for the risk related to any returns to us. We work with fixed freight charges and charge only one shipping cost per order. We are not responsible for internal delays in the shipping of the item. The shipping charge depends on the type of delivery method you choose. If Wakakuu cannot deliver within the agreed time, you will be notified promptly of the reason for the delay and we will agree on a new delivery date. You have the right to cancel the purchase free of charge upon delayed delivery.
Mail package 9 € – pick up the goods at your local post collection centre
When you choose mail package, we will send your order to the delivery point closest to your shipping address. The cost of the delivery method is 9 €. Notification is via sms (your mobile number must be entered before you complete your purchase at the checkout). If a mobile number is not specified, you will be informed of the order arrival by letter. When we ship the goods, you will receive a delivery confirmation by e-mail, where you will receive information about your shipping package ID, which allows you to track the goods at postnord.com. Valid identification and the collection slip or text message must be displayed to be able to pick up the item(s). If the parcel is somehow damaged, it is very important that you refuse the package and don’t pick it up. Notify the staff at the post office of the damages and they will make sure that parcel is sent back to us.
Wakakuu charges 40 € for uncollected packages to cover our costs. If you ordered a product and change your mind after we have already shipped your package, you must return the package, otherwise you will be charged 4 €. Of course you get back what the product cost you, but not any shipping charges. More information can be found in the terms and conditions of purchase §5 Right of withdrawal/returns.