Terms and Conditions of Purchase
Wakakuu is run by European Service Partner AB (Order No. 556691-9642), hereinafter referred to as Wakakuu.
All prices at Wakakuu Online Store include 24% Finnish VAT. We reserve the right for possible price errors and price adjustments. If Wakakuu discovers unauthorised use of discounts & promotions, we reserve the right to adjust this.
If you are under 18 years old, you must have a parent or guardian’s permission to place an order with us.
Wakakuu reserves the right for "printing errors" and colour defects on products presented in the Wakakuu Online Store. We strive to make our photos as representative and consistent with reality as possible . We also cannot guarantee that all images accurately reflect the true appearance of the products.
All goods remain Wakakuu's property until full payment has been made to the company.
Attempted fraud will be reported to the police. Wakakuu reserves the right to cancel a purchase if fraud is suspected.
§2 ORDERING AND CONFIRMATION
● Select product as well as size & colour
● Place the item in your shopping cart (here you can also delete and change products)
● Continue to checkout and enter your discount code if you have one
● Select shipping options
● You can also choose to subscribe to Wakakuu's newsletter at this point
● Select payment method and accept our and Klarna’s terms of purchase at checkout
By accepting Wakakuu's terms of purchase when placing your order, a binding agreement will be established between Wakakuu and you the customer.
When you place your order, you accept that you will be liable for payment of the total amount of the order.
Upon receipt of orders, an order confirmation by e-mail will automatically be sent to your registered e-mail address. This order confirmation also works as a guarantee certificate after full payment.
Wakakuu reserves the right to make changes to delivery estimates if our stock inventory was incorrect at the time of your order. If Wakakuu cannot deliver as per the order confirmation, you will be contacted and offered the possibility of adjusting or cancelling your order.
You can place your order at the Wakakuu Online Store 24 hours a day. The goods are usually shipped the next working day. More information can be found in the terms of purchase §4 Delivery.
Wakakuu.com uses Klarna Checkout for all payments within Finland.
For questions regarding payment, please contact Klarna’s Customer Service on +46(0)8 120 120 10.
You must accept Klarna’s terms of purchase at the checkout before your order is completed.
Wakakuu sends all orders with PostNord. Normal delivery takes place within 1-3 business days. At peak periods and when we have a high order intake, delivery may take a few days extra. Wakakuu is responsible for the transport risk, i.e. the risk of the goods being damaged or disposed of during transportation from our warehouse to you. You stand for the risk related to any returns to us. We work with fixed freight charges and charge only one shipping cost per order. We are not responsible for internal delays in the shipping of the item. The shipping charge depends on the type of delivery method you choose. If Wakakuu cannot deliver within the agreed time, you will be notified promptly of the reason for the delay and we will agree on a new delivery date. You have the right to cancel the purchase free of charge upon delayed delivery.
Mail package 9 € – pick up the goods at your local post collection centre
When you choose mail package, we will send your order to the delivery point closest to your shipping address. The cost of the delivery method is 9 €. Notification is via sms (your mobile number must be entered before you complete your purchase at the checkout). If a mobile number is not specified, you will be informed of the order arrival by letter. When we ship the goods, you will receive a delivery confirmation by e-mail, where you will receive information about your shipping package ID, which allows you to track the goods on your profile at postnord.com. Valid identification and the collection slip or text message must be displayed to be able to pick up the item(s). If the parcel is somehow damaged, it is very important that you refuse the package and don’t pick it up. Notify the staff at the post office of the damages and they will make sure that parcel is sent back to us.
Wakakuu charges 40 € for uncollected packages to cover our costs. If you ordered a product and change your mind after we have already shipped your package, you must return the package, otherwise you will be charged 4 €. Of course you get back what the product cost you, but not any shipping charges. More information can be found in the terms and conditions of purchase §5 Right of withdrawal/returns.
§5 RIGHT OF WITHDRAWAL/RETURNS
At Wakakuu, we are not satisfied unless our customers are also satisfied. When you shop at the Wakakuu Online Store, you always have 14 days right of withdrawal. The withdrawal period begins on the day you receive your goods. Returned goods must be unused and in the original packaging and any tags or labels must be attached. If this is not the case, a value reduction of up to 100% of the value of the product will be deducted upon repayment. Your return documents: a return form and a return address label are enclosed with your delivery.
For returns and exchanges, Wakakuu's own shipping instructions should always be used. Wakakuu charges a cost of 8,50 € for return shipping. If you do not have your return address label or have questions about exchanges and returns, contact customer services via email@example.com, by phone +46 (0)31 754 48 39 or via the chat in our web shop.
Returns & Exchange Policy
To make a return or exchange your purchase, use the enclosed return address label. Fill in all the information in the return form. The return form should then be added to the package you will return, along with your goods. Pack your items as you received them from Wakakuu. Tape the return address label to the outside of the package. Submit the package to a branch of Postnord and request a receipt. We will contact you via email once we have processed your return. In the case of exchanges, a new order must be placed for the desired product. Enter the new order number in the return form. If you have used a discount code at the first purchase, this discount will be transferred to your new order when we process your return. An exchange is only valid when exchanging to another size or color. For questions, contact customer service via firstname.lastname@example.org, by phone +46 (0)31 - 754 48 39 or via the chat in our web shop.
In the case of exchanges, a new order must be placed for the desired product. Enter the new order number in the return form. You will be credited for the first purchase as soon as we processed your return. If you have used a discount code at the first purchase, this discount will be transferred to your new order when we handle your return. For questions, contact customer service via email@example.com, by phone +46(0) 31 - 754 48 39 or via the chat in our web shop.
Refunds/Depreciation on returns
Refunds are made after the goods have been returned and received in their original condition. When returning products that are not in their original condition, a value of up to 100% of the original cost of the product may be deducted. The amount of the item is usually returned to the customer's account within about 5-10 business days. Any shipping charges will be deducted from the cost of the item.
The Consumer Purchases Act gives you the right to put in a claim for a product within three years, provided that the product was defective at the time of delivery and it is a manufacturing defect. If you receive a product that is defective, we would like you to contact us as soon as possible, but within 60 days at the latest. Email us your order number and a description of what is wrong with the product and how it arose to firstname.lastname@example.org. Attach a few pictures of the product that show the entire product as well as the defect in detail. Once we have received the e-mail, we will consider the case and see if the item is defective and get back to you as to whether the claim has been approved or not as soon as possible but no later than 30 days after we received your e-mail. All claims must be approved by Wakakuu before you return the item.
For questions, contact Customer Service at email@example.com, by phone on +46 (0)31 - 754 48 39 or via the chat in our web shop.
Refunds for claims
Refunds are made only after the claim has been received and approved by Wakakuu. The amount of the item and any shipping charges are usually returned to the customer's account within approximately 5-10 business days.
Pages where sensitive information is transmitted, e.g. payments and personal data, are ‘secure pages’. Customers can verify that the webpage is secure by looking at the URL. In most cases, the address starts with http://, but when you are visiting a secure page, it will start with https:// where "s" stands for "secure".
Card payments and 3D Secure
3D Secure is one of VISA's proven technologies to verify that the person using your card on the internet really is you. This standard is also used by MasterCard. The technology means that when you use your card to buy goods or services on the internet, it is up to your card issuer or bank to identify you. Identification is done by entering a personal password or code at the time of purchase. This is then checked by the card company via encrypted communications on a special security server. This password has been selected or assigned by the bank that issued the card. The advantage for consumers when using internet payment services that offers 3D Secure means that you have the opportunity to verify that you are the actual cardholder, resulting in less risk that the card can be used for fraudulent purposes. You can recognise a 3D secure-secured payment solution by VISA's trademark "Verified by VISA" and MasterCard's trademark "SecureCode". Note that 3D Secure only works for those who have activated the service through their bank.
§9 FORCE MAJEURE
Wakakuu is exempt from penalties for failure to fulfil certain obligations under this agreement if the failure is due to extenuating circumstances as described below and the circumstances prevent, obstruct or delay execution. Extenuating circumstances include measures or omissions by the government, new or amended legislation, labour market conflicts, blockades, fires, floods, sabotage or accidents of a large scale or other types of natural disaster. The reservation regarding, for example, labour market conflicts and blockades applies even if Wakakuu is the subject of or is itself making such a conflict.
Wakakuu is also not obliged to replace any damage caused by Wakakuu in other cases. Wakakuu is not responsible for any indirect damage.
Force majeure also includes government decisions that negatively affect markets and products, such legislation regarding warning labels, sales bans, etc., or an abnormal decline in the market, and whether the company is exposed to criminal activity affecting the business.
Disputes concerning these conditions shall be settled under Swedish law, by the Swedish court.