Replacements and returns
At Wakakuu, we are not satisfied unless our customers are also satisfied. When you shop at the Wakakuu Online Store, you always have 14 days right of withdrawal. The withdrawal period begins on the day you receive your goods. Returned goods must be unused and in the original packaging and any tags or labels must be attached. If this is not the case, a value reduction of up to 100% of the value of the product will be deducted upon repayment. Your return documents: a return form and a return address label are enclosed with your delivery.
For returns and exchanges, Wakakuu's own shipping instructions should always be used. Wakakuu charges a cost of 8,50€ for return shipping. If you do not have your return address label or have questions about exchanges and returns, contact customer services via firstname.lastname@example.org or via the chat in our web shop.
Returns & Exchange Policy
To make a return or exchange your purchase, use the enclosed return address label. Fill in all the information in the return form. The return form should then be added to the package you will return, along with your goods. Pack your items as you received them from Wakakuu. Tape the return address label to the outside of the package. Submit the package to a branch of Postnord and request a receipt. We will contact you via email once we have processed your return. In the case of exchanges, a new order must be placed for the desired product. Enter the new order number in the return form. If you have used a discount code at the first purchase, this discount will be transferred to your new order when we process your return. An exchange is only valid when exchanging to another size or color. For questions, contact customer service via email@example.com, by phone +46 (0)8 - 124 114 99or via the chat in our web shop.
In the case of exchanges, a new order must be placed for the desired product. Enter the new order number in the return form. You will be credited for the first purchase as soon as we processed your return. If you have used a discount code at the first purchase, this discount will be transferred to your new order when we handle your return. For questions, contact customer service via firstname.lastname@example.org, by phone +46(0)8 - 124 114 99 or via the chat in our web shop.
Refunds/Depreciation on returns
Refunds are made after the goods have been returned and received in their original condition. When returning products that are not in their original condition, a value of up to 100% of the original cost of the product may be deducted. The amount of the item is usually returned to the customer's account within about 5-10 business days. Any shipping charges will be deducted from the cost of the item.