Replacements and returns
When you make a purchase at Wakakuu Online Store you always have 14 days of withdrawal. The 14-day period is counted from the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply fill in the return form enclosed in your parcel. Use the return code that best explains the reason for your return and place the return form together with the items you like to return in the parcel your order arrived in. You will find the instructions in your parcel. Your return fee will be 10 Euro.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature and functioning of the goods. We have the right to make a price deduction up to 100%. Due to hygiene reasons we do not accept returns on swimwear/lingerie (except swimsuits) were the seal is broken.
To meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.
The items you wish to return are your responsibility until we receive them. We recommend you to ask for a receipt when you send items back to wakakuu as . We will contact you via e-mail when we have processed your return. Refunds usually takes 14 days.
PLEASE NOTE, Shoes has to be sent back in its original package and to avoid damage all shoes should be tried on a carpeted surface to avoid damage.